Technical support
- Questions
- 3
- Team role
- Support
- Transcript
- Enabled
For support servers
Organize requests from first contact to transcript
Tickets, forms, modmail and reports keep ownership, replies and closure connected to one request.
How can we help?
Choose a category. A team member will take over next.
Create ticketWhen support disappears into chat
- 01
Requests omit information the team needs.
- 02
Several team members work on the same issue without knowing it.
- 03
Deleting a channel removes the accountable outcome.
Relevant modules
Tickets
Connect categories, questions, claiming and team access.
DocumentationTranscripts
Preserve messages, attachments and replies before closure.
DocumentationForms and applications
Organize structured input and team reviews.
DocumentationModmail and reports
Handle confidential requests with safeguards.
DocumentationTypical workflow
- 1
Choose a category
The member answers the configured questions.
- 2
A team member claims it
Claiming makes responsibility visible.
- 3
Resolve the request
Added members and internal context stay with the ticket.
- 4
Preserve the outcome
Confirmation and transcript close the request safely.
Required Discord permissions
Ticket channels need specific channel and message access, never Administrator.
- Manage Channels
- Send Messages and Read Message History
- Attach Files for transcripts
Setup
- 1Select support roles and a ticket category
- 2Configure questions and visibility
- 3Publish a panel in a text channel
- 4Complete a test ticket through to its transcript
Set up the first support workflow
A test ticket immediately confirms roles, questions and the transcript destination.